Shipping and Handling

Shipping of the order from www.praadis.in is very safe, secure, and hassle-free. Every package of the product (Jewellery / Gold Coin) purchased from www.praadis.in will reach your doorstep in a durable condition and in tamper-proof packaging. Please be advised that shipping charges vary by location, and the selection of the courier partner for delivery depends on the serviceability to the shipping address.

Delivery to the Identified Person

To ensure the product reaches you safely, the registered recipient must provide one of the following documents:

• PAN Card
• Driver’s License
• Passport
• Voter’s ID

Change in Shipping Address

• Customers can track their orders by logging into the website www.praadis.in
• Shipping details can be changed by the customer until the order is shipped from our facility. If the customer needs to change the shipping address, they should send an email to info@praadis.in.

The guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in the recipient's details may result in non-delivery of the product. Also, www.praadis.in reserves the right to change this shipping policy at any time without prior notice. In the event of any changes, the revised policy will be posted on the website.

Shipment Discrepancy

Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or suspect that part of the shipment has been lost, please contact us immediately (within 72 hours). You can contact us through the ‘Support Center’ at www.praadis.in or by calling us at +91 9685781956 and 0755-4053339 . You can also send an email to info@praadis.in .

Damaged or Missing Products

If you receive a damaged product or your product is missing, please contact the www.praadis.in “Support Center” within 72 hours by calling +91 9685781956 or 0755-4053339 and sending an email to info@praadis.in . Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. Failure to report the incident within 72 hours of receiving the parcel or failure to follow the recommended inspection process before accepting the parcel will result in us not accepting responsibility for any damage or loss of product, and no refund will be issued.

Non-Receipt of an Order

At the time of dispatch, we send the tracking ID of the shipment to the customer's registered email ID. It is the customer's responsibility to track the shipment and check for any updates. We will send a delivery confirmation to the registered email ID of the customer once the shipment is delivered. If you do not physically receive the product after receiving our email, please contact our “Support Center” at +91 9685781956 or 0755-4053339 or send an email to info@praadis.in within 72 hours. Our investigation team will address the issue promptly and provide a resolution within 7 working days. However, please note that failure to report any issues within the specified time frame may result in us being unable to entertain any complaints.