Shipping
Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.
Shipping Charges: We offer free shipping on all orders over Rs. 4999. Please note that we do not offer free shipping on international orders and returns.
Tracking: You will receive tracking details over WhatsApp, email, and SMS, once the order is shipped.
In case you are ordering other items along with personalized or Gold jewelry, your order might arrive in parts.
Returns
Return Policy: We offer a 30-day return policy for all unused and unworn items, no questions asked. However, please note that the 30-day return does not apply to personalized jewelry, coins, utensils, and God idols other than in cases of defective/spurious products. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and checked for defects and misuse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered (in the case of Gold items).
Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
