Shipping Time: Orders are usually
processed and shipped within 48 hours. Please note personalized
items will take longer to process. If your order has both
personalized and non-personalized items, the order will be split,
and the non-personalized items will be delivered beforehand.
Shipping Charges: We offer free
shipping on all orders over Rs. 4999. Please note that we do not
offer free shipping on international orders and returns.
Tracking: You will receive tracking
details over WhatsApp, email, and SMS, once the order is shipped.
In case you are ordering other items along with
personalized or Gold jewelry, your order might arrive in parts.
Return Policy: We offer a 30-day
return policy for all unused and unworn items, no questions asked.
However, please note that the 30-day return does not apply to
personalized jewelry, coins, utensils, and God idols other than in
cases of defective/spurious products. Any shipping charges (if
paid) at the time of placing the order are non-refundable in case
In case of missing items in return orders,
i.e., where the customer claims to have returned multiple products
but the actual pickup doesn't include all said items, the company
has a right to deduct an amount up to the full MRP of the missing
product from the refund amount. This shall extend to promotional
products, including but not limited to free gifts and silver coins.
Refund Policy: In case you have
requested the return of any of your products, the refund of the
same shall be initiated once we receive the product back in our
warehouse and checked for defects and misuse.
Replacement & Exchange: You can
also avail replacement or exchange of your order as per your
requirements. The conditions remain the same as those applicable to
returns. The replacement will only be shipped after the initial
return has been picked up or delivered (in the case of Gold items).
Return Process: You can initiate a
return request from our website or app. Alternatively, you can
reach out to our Customer Support team, and they’ll guide you
through the process. Once you have booked the return request, we
request you to be available for the reverse pick-up, and we request
you to answer calls from the delivery partner. In the absence of
your availability or inability to answer the calls, the delivery
partner may, at their discretion, cancel the reverse pick-up. In
all such cases, the process will have to be re-initiated again, and
the overall timeline will increase.